SLCIB APPAREL
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Frequently Asked Questions
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Available sizes vary by product. Please check the individual product page for the size options currently available.
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Our clothing is designed with comfort and style in mind. Fit can vary between styles, so please refer to each product description for specific information.
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Browse our collection, select your preferred product, choose your size and colour where available, and follow the checkout steps to complete your order.
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Orders are prepared and dispatched as soon as possible. Delivery times may vary depending on your location.
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We accept Clearpay, Klarna, Apple Pay, Visa, Mastercard, Amex.
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Confidence isn’t something you simply have—it’s something you build. SLCIB represents strength, confidence and showing up for yourself, both inside and outside the gym.
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At CIB, we want you to feel confident in every purchase. If something isn’t quite right with your order, please read our returns and refunds policy below.
1. Returns
You have 14 days from receiving your order to notify us that you wish to return an item if you have changed your mind.
To be eligible for a return, items must:
Be unworn and unused.
Be in their original condition.
Have all original tags and labels attached.
Be free from marks, stains, odours or damage.
Please try on clothing only as you would in a shop, taking care not to damage or soil the item.
2. How to Request a Return
To request a return, please contact us at info@slcib.com with your order number and details of the item you wish to return.
We will provide instructions on how to proceed. Items must be returned within 14 days of notifying us that you wish to cancel your purchase.
Please do not send items back before contacting us.
3. Return Postage
For returns due to a change of mind, customers are responsible for the cost of return postage.
We recommend using a tracked delivery service and keeping your proof of postage, as CIB cannot guarantee the safe arrival of items sent without tracking.
If an item is faulty, damaged or not as described, please contact us so we can arrange an appropriate resolution in line with your consumer rights.
4. Refunds
Once your returned item has been received and checked, we will process your refund within 14 days of receiving the returned goods.
Approved refunds will be issued to your original payment method. For eligible cancellations, the refund will include the cost of standard delivery. Any additional cost paid for a premium delivery option will not be refunded beyond the standard delivery cost.
Please allow additional time for your bank or payment provider to process the refund.
5. Faulty or Damaged Items
We want every CIB product to arrive in excellent condition. If your order arrives faulty, damaged or different from what you ordered, please contact us at info@slcib.com, including your order number and photographs where appropriate.
We will assess the issue and arrange a suitable resolution in accordance with your statutory consumer rights.
6. Exchanges
If you require a different size or colour, please contact us before returning your item.
Exchanges are subject to availability. If an exchange is not possible, you may return your item in accordance with this policy and place a new order.
7. Sale Items
Sale items are subject to the same statutory consumer rights as full-price items. Change-of-mind returns are accepted in accordance with the terms outlined above.
8. Your Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law.
For further information, please refer to the official GOV.UK guidance on returns and refunds.
Contact Us
For any questions regarding returns or refunds, please contact:
CIB — Confidence Is Built
Email: info@slcib.com
Website: www.slcib.com
Thank you for supporting CIB.
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